Cancellation & refund policy

Every rate, room, home, flight, activity, car and transfer has its own cancellation policy set by the provider. We show that policy on the product page and again before you pay. Please read it before confirming — it controls whether your booking can be changed or refunded, and any fees that apply.

The total you pay online is itemized before payment. Any amount payable directly at the property (for example a resort fee, local tax or deposit) is shown separately and is never charged by us.

You can request a cancellation or change any time from your My Trips page, the reservation lookup, or by contacting us through the contact page. Requests are handled under the cancellation policy of the rate you booked.

No-shows may be charged in full under the provider's policy. If a provider cancels or significantly changes your booking, we will help arrange an alternative or refund the amounts we received for it.

Approved refunds always go back to the original payment method. Once we process a refund, your bank typically posts it within 5–10 business days. Amounts payable at the property are never collected by us, so they are never part of a PikPakGo refund.

If a price or availability changes before your payment completes, we show you the new price first and you can decline — you are never charged a higher amount without accepting it.

Airline fare rules apply to flight changes and cancellations. For flights to, from or within the United States booked at least 7 days before departure, you may cancel within 24 hours of booking for a full refund where the fare rules or U.S. Department of Transportation rules provide this. If an airline cancels or significantly changes your flight and you choose not to travel, you are entitled to a refund as required by applicable law.

Your card statement will show your PikPakGo purchase under our payment descriptor. If you don't recognize a charge or something went wrong, please contact us first — most issues are resolved faster this way than through a bank dispute, and we're happy to help.

When a dispute is opened with your bank, we provide the booking record, this policy, the rate's cancellation terms and delivery of the travel service as evidence. Filing a dispute for a booking that was delivered as described, or instead of requesting a cancellation you were entitled to, may result in the dispute being decided against you and can affect your ability to book with us in the future.

Questions about a cancellation or refund? Reach us any time via the contact page or support@pikpakgo.com. Please include your booking reference so we can help quickly.