PikPakGo Cancellation Policy for Hotels and Vacation Rentals
Last Updated: June 16, 2024
At PikPakGo, we understand that travel plans can change, and we aim to provide a flexible and clear cancellation policy for our customers. This Cancellation Policy outlines the terms and conditions for canceling hotel and vacation rental bookings made through PikPakGo. Please read this policy carefully to understand your rights and obligations regarding cancellations.
1. General Cancellation Policy
a. Eligibility
Cancellation eligibility varies depending on the type of accommodation you have booked (e.g., hotels, vacation rentals) and the specific terms provided by the accommodation provider at the time of booking. Please review these details carefully before making a reservation.
b. Non-Refundable Bookings
Some hotel and vacation rental bookings may be non-refundable. These will be clearly indicated during the booking process. In such cases, no refunds will be issued once the booking is confirmed.
2. Hotels
a. Refundable Bookings
If your hotel booking is refundable, you can cancel your reservation within the specified cancellation window to receive a full refund. The specific cancellation window and terms will be provided at the time of booking. Typically, refundable bookings must be canceled 24 to 48 hours before the check-in date.
b. Non-Refundable Bookings
Non-refundable hotel bookings are not eligible for a refund. Changes to your reservation may be subject to the hotel’s policy and may incur additional fees. Please check the specific terms at the time of booking.
c. Early Departures
Refunds for early departures are subject to the hotel’s policy. Some hotels may charge for the full stay regardless of early check-out.
3. Vacation Rentals
a. Refundable Bookings
If your vacation rental booking is refundable, you can cancel your reservation within the specified cancellation window to receive a full refund. The specific cancellation window and terms will be provided at the time of booking. Refundable bookings typically must be canceled at least 30 days before the check-in date.
b. Non-Refundable Bookings
Non-refundable vacation rental bookings are not eligible for a refund. Changes to your reservation may be subject to the property owner’s policy and may incur additional fees. Please check the specific terms at the time of booking.
c. Security Deposits
Security deposits for vacation rentals may be subject to different terms. If applicable, the terms regarding refunds of security deposits will be provided at the time of booking.
4. How to Cancel a Booking
a. Cancellation Procedure
To cancel your booking, please contact our customer support team at:
PikPakGo Customer Support
Email: support@pikpakgo.com
Phone: 1-800-636-5161
Please provide your booking details, including your reservation number, to expedite the process.
b. Confirmation of Cancellation
Once your cancellation request is processed, you will receive a confirmation email with the details of your cancellation and any applicable refund.
5. Refund Processing
a. Processing Time
Refund processing times vary depending on the accommodation provider and method of payment. Generally, refunds may take up to 10-14 business days to be processed. We will notify you once your refund has been processed.
b. Service Fees
Service fees charged by PikPakGo for processing bookings are non-refundable. This includes fees for hotel and vacation rental reservations.
6. Changes to This Cancellation Policy
PikPakGo reserves the right to modify this Cancellation Policy at any time. Any changes will be effective immediately upon posting on the Website. Your continued use of the Website following the posting of changes constitutes your acceptance of such changes.
7. Contact Us
If you have any questions or concerns about this Cancellation Policy, please contact us at:
PikPakGo Customer Support
Email: support@pikpakgo.com
Phone: 1-800-636-5161
By using PikPakGo, you acknowledge that you have read, understood, and agree to the terms of this Cancellation Policy.