PikPakGo Refund Policy for Hotels and Vacation Rentals

Last Updated: June 16, 2024

At PikPakGo, we are committed to ensuring a smooth and enjoyable booking experience for our customers. We understand that plans can change, and we have outlined our refund policy for hotels and vacation rentals to assist you in such circumstances. Please read this policy carefully to understand your rights and obligations regarding refunds.

1. General Refund Policy

a. Eligibility

Refund eligibility varies depending on the type of accommodation you have booked (e.g., hotels, vacation rentals) and the specific terms provided at the time of booking. Please review these details carefully before making a reservation.

b. Non-Refundable Bookings

Some hotel and vacation rental bookings may be non-refundable. These will be clearly indicated during the booking process. In such cases, no refunds will be issued once the booking is confirmed.

2. Hotels

a. Refundable Bookings

If your hotel booking is refundable, you can cancel your reservation within the specified cancellation window to receive a full refund. The specific cancellation window and terms will be provided at the time of booking.

b. Non-Refundable Bookings

Non-refundable hotel bookings are not eligible for a refund. Changes to your reservation may be subject to the hotel’s policy and may incur additional fees.

c. Early Departures

Refunds for early departures are subject to the hotel’s policy. Some hotels may charge for the full stay regardless of early check-out.

3. Vacation Rentals

a. Refundable Bookings

If your vacation rental booking is refundable, you can cancel your reservation within the specified cancellation window to receive a full refund. The specific cancellation window and terms will be provided at the time of booking.

b. Non-Refundable Bookings

Non-refundable vacation rental bookings are not eligible for a refund. Changes to your reservation may be subject to the property owner’s policy and may incur additional fees.

c. Security Deposits

Security deposits for vacation rentals may be subject to different terms. If applicable, the terms regarding refunds of security deposits will be provided at the time of booking.

4. Requesting a Refund

a. How to Request a Refund

To request a refund, please contact our customer support team at:

PikPakGo Customer Support
Email: support@pikpakgo.com
Phone: 1-800-636-5161

Please provide your booking details, including your reservation number, to expedite the process.

b. Processing Time

Refund processing times vary depending on the accommodation provider and method of payment. Generally, refunds may take up to 10-14 business days to be processed. We will notify you once your refund has been processed.

5. Service Fees

Service fees charged by PikPakGo for processing bookings are non-refundable. This includes fees for hotel and vacation rental reservations.

6. Changes to This Refund Policy

PikPakGo reserves the right to modify this Refund Policy at any time. Any changes will be effective immediately upon posting on the Website. Your continued use of the Website following the posting of changes constitutes your acceptance of such changes.

7. Contact Us

If you have any questions or concerns about this Refund Policy, please contact us at:

PikPakGo Customer Support
Email: support@pikpakgo.com
Phone: 1-800-636-5161

By using PikPakGo, you acknowledge that you have read, understood, and agree to the terms of this Refund Policy.