Trust and Expectations

PikpakGO understand when guests book a vacation rental through an online website, they typically have certain trust and expectations that the website and the property owner/manager should meet. 

Accurate and honest property listings: Properties listed on PikpakGO will be accurately described, with accurate and current photos and information about the property’s location, amenities, and sleeping arrangements.

Safe and secure payment: Guests will be able to make secure and safe payments for their rental through PikpakGO, using a variety of payment methods such as credit cards and bank transfers.

Clear and timely communication: Guests will receive clear and timely communication from PikpakGO and the property owner/manager throughout the rental process, including confirmation of their booking and instructions for accessing the property.

Prompt assistance with any issues: Guests can rest assured that any issues or concerns they have with their rental will be promptly addressed by PikpakGO and the property owner/manager.

Compliance with laws and regulations: Guests can expect that PikpakGO and the property owner/manager will be in compliance with all applicable laws and regulations, including health and safety codes and short-term rental regulations.

Privacy and Data security: PikpakGO and the property owner/manager will protect their personal information and comply with local and international data protection laws and regulations.

Professionalism: PikpakGO and the property owner/manager will act in a professional manner and to have appropriate policies, procedures and insurances in place to manage any situation that may arise.

Quality of the rental: PikpakGO holds its Owners/managers liable and responsible for making sure each and every rental be clean, well-maintained, and in good working order, with all the amenities advertised, as well as provide information about the property and the surrounding area, to make guests stay as comfortable as possible.

PikpakGO stands behind Guests’ satisfaction and trust we understand they are crucial for the online vacation rental industry and meeting these expectations can be a key factor in building a loyal customer base and a great reputation in the market.