Privacy policy

This Privacy Policy explains what personal data PikPakGo collects, how we use it, when we share it, and the rights and choices you have. We collect data when you give it to us, automatically when you use our site, and from others such as travel providers and partners. We do not sell your personal data.

Account and contact details: name, email, phone, password (stored hashed) and preferences.

Booking and traveler details: traveler names, dates of birth, nationality, passport or ID details (for flights and some transfers or activities), flight numbers, driver details for car rentals, special requests and accessibility needs.

Payment details: processed by our payment provider; we don't store full card numbers.

Rewards details: GoPerks wallet balance, points earned and redeemed.

Usage and device data: pages viewed, searches, approximate location from IP, device and browser type, email opens and clicks, and cookies (see our Cookie Statement).

Messages: support emails, guest–host messages, call requests and conversations with our AI assistant.

Host details: for vacation-rental owners, listing, calendar, subscription and payout information, including data imported from a property management system you connect.

From others: travel providers who confirm or change your booking, partners who referred you (their referral code), and employer or perks programs that sent you to us.

Some data, such as accessibility or dietary needs and passport details, may be sensitive. We use it only to fulfill your booking or request, share it only with the provider who needs it, and ask for your consent where the law requires.

Bookings and accounts: run searches, complete and manage bookings, issue tickets and vouchers, process payments and refunds, and manage your account.

Communication and support: send booking messages, answer questions, handle requests and connect guests and hosts.

Rewards: track and apply GoPerks points and Price-Drop Shield credits.

Marketing: send marketing emails only if you subscribe or where the law allows, with an unsubscribe link in every email; measure campaign performance.

Improvement and analytics: understand how the site is used, fix problems and develop features.

Security and compliance: prevent fraud and abuse, enforce our terms, meet legal, tax and accounting obligations, and respond to lawful requests.

We process personal data to perform our contract with you, for our legitimate interests (such as security, fraud prevention and improving our services), to meet legal obligations, and, for marketing and non-essential cookies, with your consent, which you can withdraw at any time.

Our AI assistant, Ask Pik, helps you plan trips and answer questions. Your messages are processed by AI service providers to generate replies and may be reviewed by our team when you ask for human help. We don't use AI to make decisions that produce legal or similarly significant effects on you without human involvement. Don't share payment card or passport details in chat.

We share only what is needed with the Providers who fulfill your booking — hotels, hosts, airlines, activity operators, rental companies and transfer operators — and with service providers that help us operate (hosting, payments, email, maps, analytics, AI processing) under contracts that limit their use of your data. Airlines may pass passenger data to government authorities as required by law. Partners who referred you see booking reference and commission data, not your payment details. If you split a rental payment, group members see share amounts and payment status. We may disclose data when required by law, to protect rights and safety, or as part of a business transfer such as a merger. We do not sell your personal data or share it for cross-context behavioral advertising.

You can request access to, correction of, deletion or a copy of your data, and object to or restrict certain uses. EU/UK residents can complain to their data protection authority. California and other U.S. state residents have rights to know, delete, correct and opt out of sale, sharing or targeted advertising, and to appeal if we deny a request; we will not discriminate against you for using them. Where required, we honor Global Privacy Control signals. You can unsubscribe from marketing at any time and manage cookies on our Cookie Statement page. Email us to make a request; we may need to verify your identity, and an authorized agent may act for you with proof of authority.

We are based in the United States, and Providers may be located worldwide. When data leaves the EU/UK, we rely on appropriate safeguards such as standard contractual clauses.

We keep account data while your account is active, and booking and payment records as long as needed for legal, tax and accounting purposes (typically up to 7 years). Passport details are kept only as long as needed for the booking and related legal obligations. AI chat and support messages are kept only as long as needed to provide support and improve service. When data is no longer needed we delete or anonymize it.

We use encrypted connections, access controls and reputable processors to protect your information. No system is perfectly secure; we will notify you of breaches as required by law.

PikPakGo is not intended for children under 16 to use, and we don't knowingly collect their data directly. Adults may provide minors' details as travelers on a booking; we use them only for that booking.

We may update this policy to reflect changes in law, technology or our services. The "Last updated" date shows when it last changed. If changes materially affect your rights, we will give reasonable notice.

PikPakGo is the controller of your personal data. Privacy questions or requests:

Questions? Email support@pikpakgo.com, or write to PikPakGo, 5325 S Fort Apache Rd, Ste D #1008, Las Vegas, NV 89148, United States.