Terms of service

These terms govern your use of PikPakGo's website, apps, AI assistant and booking services ("PikPakGo", "we"). By searching, creating an account or booking, you agree to them. Product-specific terms below apply in addition to these general terms.

Travel services — hotels, vacation homes, flights, experiences, car rentals and transfers — are provided by independent third parties such as hotels, hosts, airlines, tour operators, rental companies and transport operators ("Providers"). PikPakGo does not own or operate them.

For some bookings we act as the seller and merchant of record: we charge your card, buy the service from a Provider and apply our own pricing. For others we act as an agent and the Provider or its partner charges you. Your confirmation shows who charged you. In every case the Provider is responsible for delivering the service, and the Provider's own rules (such as hotel policies, airline conditions of carriage and operator terms) also apply.

You must be at least 18 and able to enter a binding contract. If you book for others, you confirm you are authorized to do so and that you will share these terms and the booking details with them. Keep your login secure; you are responsible for activity on your account. Information you give must be accurate and match travelers' government ID.

Prices shown include our charges. Hotel totals include all mandatory taxes and fees reported for the selected rate. Vacation-home nightly rates are shown before taxes and fees, and the full itemized total is shown before you confirm. Any amount payable directly to a Provider (for example a local tourist tax or deposit) is disclosed before booking where the Provider reports it.

Prices are in the currency shown; your bank may charge foreign-transaction fees. We re-check price and availability before charging. If a price changes before payment, we show the new price and you can decline. Obvious pricing errors may be cancelled with a full refund.

Each rate has its own cancellation policy, shown on the property or product page and again before payment. Refunds follow that policy. No-shows may be charged in full. Approved refunds go back to the original payment method, typically within 5–10 business days after processing by your bank.

If a Provider cancels or significantly changes your booking, we will help arrange an alternative or a refund of amounts we received for it.

Check-in times, ID, minimum-age, deposit, pet and occupancy rules are set by the property. Room photos are representative. Hosts must have the right to list their property, describe it accurately, follow local laws (including short-term rental permits and taxes) and honor confirmed bookings. We may review, reject or remove listings.

Tickets are issued by or on behalf of the operating airline, and the airline's conditions of carriage and fare rules apply (including baggage, changes, seat assignment and denied boarding). Names must exactly match passports; name corrections may not be possible or may cost extra.

For flights to, from or within the United States booked at least 7 days before departure, you may cancel without penalty within 24 hours of booking for a full refund, where the fare rules or U.S. Department of Transportation rules provide this. If an airline cancels or significantly changes your flight and you choose not to travel, you are entitled to a refund as required by applicable law. EU/UK passenger-rights compensation, where applicable, is owed by the airline. Fares are shown in total, including taxes and carrier-imposed fees; optional extras are shown separately.

Activities are run by independent operators. Follow the operator's age, health, fitness, safety and meeting-point instructions. Operators may cancel for weather, safety or minimum-participant reasons; you will then be offered another time or a refund. Late arrival may be treated as a no-show. Some activities carry inherent risks you accept by participating.

The rental contract is with the rental company and is signed at pickup. The main driver must meet the company's age and license requirements and present a valid license and a credit card in their name; a security deposit is usually held. Fuel, mileage, young-driver, one-way, insurance and extra-equipment charges may be payable at the counter as disclosed. Damage, traffic fines and tolls are your responsibility under the rental contract.

Transfers are provided by licensed transport operators. Provide accurate flight numbers and contact details so the driver can track delays. Waiting time limits and luggage allowances shown at booking apply; extra waiting or luggage may cost more or require a different vehicle. Missed pickups caused by incorrect details may be non-refundable.

You are responsible for valid passports, visas, transit permits, vaccinations and entry requirements for every traveler, and for checking government travel advisories. We are not responsible if you are refused boarding or entry. We strongly recommend travel insurance.

Tell us or the Provider about accessibility needs before booking so we can share them. Availability of accessible rooms, seats or vehicles is controlled by the Provider. Airline disability assistance is provided under applicable law at no extra charge. If you have trouble using our site, contact us and we will help you book.

Our AI assistant helps interpret requests and suggest options. It may make mistakes. Always review dates, travelers, prices and policies on the checkout screen before you pay; the checkout screen controls.

Reviews must be honest, based on your own stay or trip, and free of unlawful or offensive content. We may moderate or remove content. By posting, you give us a non-exclusive license to display it.

Rewards, promo codes and deals follow the terms shown with them, have no cash value unless stated, and may be withdrawn for fraud or misuse.

Do not make speculative or fraudulent bookings, scrape or copy the service, resell without our written permission, or interfere with the platform.

To the extent permitted by law, PikPakGo is not liable for the acts or omissions of Providers, events beyond our reasonable control, or indirect or consequential losses, and our total liability for a booking is limited to the amount you paid us for it. Nothing in these terms limits liability that cannot legally be limited or rights you have under consumer protection law.

Please contact us first — most issues are resolved quickly. These terms are governed by the laws of the State of Nevada, USA, and disputes will be heard in the state or federal courts in Clark County, Nevada, except that you may bring a claim in small-claims court, and consumers keep any right to sue in their home courts under mandatory local law. Before disputing a card charge, please contact us so we can try to fix the problem.

We may update these terms; the date above shows the latest version. Bookings are governed by the terms in effect when you booked.

To the extent permitted by law, PikPakGo's website, apps, AI assistant and content are provided "as is" and "as available". We do not warrant that the service will be uninterrupted or error-free, and we disclaim implied warranties of merchantability, fitness for a particular purpose and non-infringement. Provider descriptions, photos, ratings and amenity information come from Providers and may change.

To the extent permitted by law, you agree to cover PikPakGo's reasonable losses, costs and legal fees arising from your breach of these terms, your violation of any law or third-party right, or damage you or your party cause to a property, vehicle or Provider. This does not apply to losses caused by our own fault.

If you received the service, or cancelled outside the applicable cancellation policy, please contact us rather than disputing the charge. We may provide booking records to your card issuer, recover amounts reversed for services you received, and suspend accounts or decline future bookings involving fraudulent or abusive disputes.

PikPakGo's name, logos, design, software and original content are owned by us or our licensors. Without our written permission, you may not use bots, scrapers or other automated tools to access, copy or extract prices, availability or content, overload our systems, or bypass security measures. Public AI and search crawlers may follow our robots.txt and published discovery files.

If you believe content on PikPakGo infringes your copyright, email info@pikpakgo.com with: identification of the work; the URL of the material; your contact details; a statement that you have a good-faith belief the use is unauthorized; a statement, under penalty of perjury, that your notice is accurate and you are authorized to act; and your physical or electronic signature. We may remove material and terminate repeat infringers.

We may suspend or close accounts, cancel bookings with a refund of amounts we received, or block access where we reasonably suspect fraud, abuse or a serious breach of these terms. You may close your account at any time; existing bookings remain subject to their terms.

If any part of these terms is unenforceable, the rest remains in effect. Our failure to enforce a provision is not a waiver. You may not transfer your rights under these terms without our consent. These terms, the checkout details and product-specific rules form the entire agreement for your use of PikPakGo.

PikPakGo includes Google Maps features. Your use of those features is subject to the Google Maps End User Additional Terms of Service (https://maps.google.com/help/terms_maps/) and the Google Privacy Policy (https://policies.google.com/privacy/).

Questions? Email support@pikpakgo.com, or write to PikPakGo, 5325 S Fort Apache Rd, Ste D #1008, Las Vegas, NV 89148, United States.